๐ YOUR PRIVACY MATTERS
WE TAKE YOUR PRIVACY SERIOUSLY AND ARE FULLY COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION.
THIS POLICY EXPLAINS HOW WE COLLECT, USE, AND SAFEGUARD YOUR INFORMATION WHEN YOU PURCHASE OR INTERACT WITH OUR HANDCRAFTED SILVER DAMASCENE PIECES.
๐ INFORMATION WE COLLECT
WHEN YOU PLACE AN ORDER, WE COLLECT PERSONAL DETAILS SUCH AS YOUR NAME, EMAIL ADDRESS, SHIPPING ADDRESS, AND PAYMENT INFORMATION.
THIS INFORMATION IS USED EXCLUSIVELY TO PROCESS AND FULFILL YOUR ORDER, COMMUNICATE WITH YOU, AND PROVIDE A SECURE SHOPPING EXPERIENCE.
๐ HOW WE USE YOUR INFORMATION
WE USE YOUR INFORMATION TO:
- PROCESS AND DELIVER YOUR ORDERS.
- COMMUNICATE WITH YOU ABOUT YOUR PURCHASES OR CUSTOM REQUESTS.
- IMPROVE OUR SERVICES AND CLIENT EXPERIENCE.
- OCCASIONALLY SHARE PROMOTIONS OR NEWS ABOUT OUR DAMASCENE ART COLLECTIONS (YOU MAY OPT OUT AT ANY TIME).
YOUR INFORMATION IS NEVER SOLD OR SHARED FOR MARKETING PURPOSES.
๐ RETURN POLICY
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR DAMASCENE PURCHASE.
IF FOR ANY REASON YOU ARE NOT HAPPY, PLEASE CONTACT US WITHIN 72 HOURS OF RECEIVING YOUR ITEM.
RETURNS ARE ACCEPTED ONLY WITHIN THIS TIME FRAME AND ONLY IF THE PIECE IS UNUSED AND IN ITS ORIGINAL CONDITION.
PLEASE NOTE THAT RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
๐ REFUND POLICY
BECAUSE EACH DAMASCENE CREATION IS A HANDCRAFTED WORK OF ART, WE DO NOT OFFER CASH REFUNDS.
HOWEVER, WE ACCEPT RETURNS OR EXCHANGES IF REPORTED WITHIN 3 DAYS OF RECEIVING YOUR ORDER.
IF AN ORDER IS CANCELLED AFTER IT HAS SHIPPED, THE BUYER IS RESPONSIBLE FOR THE RETURN SHIPPING COST.
AS A SMALL FAMILY ATELIER DEDICATED TO PRESERVING A DYING MOROCCAN ART, WE CANNOT ABSORB SHIPPING FEES OR CANCELLATION COSTS.
๐ PROCESSING AND SHIPPING POLICY
EACH SILVER DAMASCENE PIECE IS HAND-INLAID TO ORDER BY A MASTER ARTISAN.
IF AN ITEM IS AVAILABLE, IT TAKES 7 TO 21 BUSINESS DAYS TO PROCESS AND APPROXIMATELY 7 BUSINESS DAYS TO SHIP WORLDWIDE VIA RELIABLE CARRIERS SUCH AS DHL OR FEDEX.
IF AN ITEM IS NOT AVAILABLE, PLEASE ALLOW 5 TO 8 WEEKS (UP TO 10 WEEKS FOR COMPLEX PIECES) FOR CREATION BEFORE SHIPPING.
EVERY ORDER IS SECURELY PACKAGED IN A CUSTOM BOX TO ENSURE SAFE DELIVERY.
๐ EACH PIECE IS NOT A PRODUCT โ IT IS A COMMISSIONED WORK OF ART.
๐ SECURITY
WE TAKE THE SECURITY OF YOUR PERSONAL INFORMATION VERY SERIOUSLY.
OUR WEBSITE USES ENCRYPTED PAYMENT GATEWAYS TO ENSURE SECURE TRANSACTIONS.
WE DO NOT STORE YOUR PAYMENT DETAILS ON OUR SERVERS.
๐ THIRD-PARTY SERVICES
WE WORK WITH TRUSTED THIRD-PARTY SERVICES TO PROCESS PAYMENTS, HANDLE SHIPPING, AND ENHANCE YOUR EXPERIENCE.
THEY HAVE LIMITED ACCESS TO YOUR INFORMATION AND USE IT ONLY TO PERFORM THEIR SERVICES FOR US.
WE DO NOT SHARE OR SELL YOUR INFORMATION TO THIRD PARTIES FOR MARKETING.
๐ GDPR COMPLIANCE (EU CUSTOMERS)
IF YOU ARE A RESIDENT OF THE EUROPEAN UNION, YOU HAVE THE FOLLOWING RIGHTS UNDER GDPR:
- THE RIGHT TO ACCESS, UPDATE, OR DELETE YOUR PERSONAL DATA.
- THE RIGHT TO RESTRICT OR OBJECT TO PROCESSING.
- THE RIGHT TO DATA PORTABILITY.
- THE RIGHT TO WITHDRAW CONSENT FOR MARKETING.
WE PROCESS YOUR INFORMATION ONLY FOR LEGITIMATE BUSINESS PURPOSES, CONTRACTUAL FULFILLMENT, OR LEGAL COMPLIANCE.
TO EXERCISE YOUR RIGHTS, PLEASE CONTACT US.
๐ UPDATES TO THIS POLICY
WE MAY UPDATE THIS POLICY FROM TIME TO TIME.
ALL CHANGES WILL BE POSTED ON OUR WEBSITE, AND WE ENCOURAGE YOU TO REVIEW IT PERIODICALLY TO STAY INFORMED ABOUT HOW WE PROTECT YOUR PRIVACY AND YOUR DATA.
๐ CONTACT US
FOR ANY QUESTIONS OR CONCERNS ABOUT OUR POLICIES, PLEASE CONTACT US:
๐ง EMAIL: CONTACT@MORODAM.COM
๐ฑ WHATSAPP: +212 620 981 703
