Overview
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π RETURN POLICY
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR DAMASCENE PIECE, PLEASE CONTACT US WITHIN 72 HOURS OF RECEIVING YOUR ORDER.
WE DO NOT ACCEPT RETURNS AFTER THIS TIME FRAME.
RETURNS ARE ACCEPTED ONLY IF THE ITEM IS UNUSED AND IN ITS ORIGINAL CONDITION.
PLEASE NOTE THAT THE COST OF RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER.
π REFUND POLICY
PLEASE NOTE THAT WE DO NOT OFFER CASH REFUNDS. HOWEVER, WE DO ACCEPT RETURNS OR EXCHANGES FOR OUR DAMASCENE ART PIECES.
IF YOU NEED TO RETURN AN ITEM, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING IT.
THE COST OF SHIPPING FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER.
IF AN ORDER IS CANCELED AFTER IT HAS ALREADY SHIPPED, THE BUYER IS RESPONSIBLE FOR THE COST OF RETURN SHIPPING.
AS A SMALL FAMILY WORKSHOP DEDICATED TO PRESERVING A DYING ART, WE CANNOT ABSORB THE COSTS OF CANCELED ORDERS OR RETURN SHIPPING FEES.
EACH DAMASCENE PIECE IS HANDMADE TO ORDER AND REPRESENTS HOURS OF PRECISION WORK BY A MASTER ARTISAN.
π PROCESSING AND SHIPPING TIME
PLEASE NOTE THAT EACH SILVER DAMASCENE CREATION IS HAND-INLAID AND MADE TO ORDER.
IF AN ITEM IS AVAILABLE IN OUR GALLERY, IT WILL TAKE 1 TO 3 BUSINESS DAYS TO PROCESS AND APPROXIMATELY 7 BUSINESS DAYS TO SHIP.
IF AN ITEM IS NOT CURRENTLY AVAILABLE, PLEASE ALLOW 5 TO 8 WEEKS FOR CREATION, AND AN ADDITIONAL 7 DAYS FOR SHIPPING.
EACH PIECE IS CAREFULLY PACKAGED IN A CUSTOM-PROTECTIVE BOX TO ENSURE SAFE DELIVERY WORLDWIDE.
π SECURITY
WE TAKE THE SECURITY OF YOUR PERSONAL INFORMATION SERIOUSLY AND HAVE IMPLEMENTED STRICT MEASURES TO PROTECT IT FROM UNAUTHORIZED ACCESS OR DISCLOSURE.
ALL PAYMENTS ARE PROCESSED THROUGH SECURE, TRUSTED GATEWAYS.
WE DO NOT STORE PAYMENT DETAILS ON OUR SERVERS.
π THIRD-PARTY SERVICES
WE WORK WITH REPUTABLE THIRD-PARTY SERVICES TO PROCESS PAYMENTS, HANDLE SHIPPING, AND IMPROVE OUR CUSTOMER EXPERIENCE.
THESE SERVICES MAY ACCESS PERSONAL INFORMATION ONLY AS REQUIRED TO FULFILL THEIR ROLE.
WE DO NOT SELL OR SHARE YOUR DATA WITH THIRD PARTIES FOR MARKETING PURPOSES.
π UPDATES TO OUR POLICY
OUR POLICIES MAY BE UPDATED PERIODICALLY.
ANY CHANGES WILL BE POSTED ON OUR WEBSITE, AND WE ENCOURAGE YOU TO REVIEW THEM REGULARLY TO STAY INFORMED ABOUT HOW WE PROTECT YOUR DATA AND YOUR RIGHTS AS A CLIENT.
π CONTACT US
IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR POLICIES OR YOUR ORDER, PLEASE CONTACT US AT
π§ CONTACT@MORODAM.COM OR THROUGH OUR WEBSITEβS CONTACT PAGE.
